If you were given an estimate to replace a water pump on your car, would you know if the price was right? Could you trust the price? How about a coupling bar end, a mass airflow sensor or an evaporative emission sensor?
Most of us do not know what it is, no matter the price. Still, these are components like these that are commonly used to charge you the auto repair customer
We no longer live in an era of trust, so how do we make sure our auto repair costs are legitimate. How many times have you suspected that you paid too much, but could not prove it? How many times has the price seemed exorbitant for even simple repairs?
To illustrate how much the daily customer of auto repair is at risk, there is a recent example of the real life of a "reputed …? "
A customer brought her Audi to an authorized Audi dealer for standard service of timing belt maintenance.
The price of this service is on average $ 1575 to the dealer (including pulleys, pump to water, etc.)
Still, the woman left the dealer with a bill of $ 2025.68
According to the order of repair, he there were no abnormal circumstances, no problem noted by the technician such as rust or any other mitigating circumstance that might have increased manpower, or added additional parts.
In short It was a simple service, but the bill was $ 450.68 higher than it should have been. There is simply no reason for it. legitimate to have "as much" of divergence.
How do they get from it?
The answer is very simple, and it's a poo And I do not want to miss it:  They get away with it because they can!
Think about it. The average person does not know how much auto parts cost. And who knows how much time a repair job should take? What sources do people turn to for this information? Who even has the time to investigate!
After reviewing the woman's repair order, it was found that she was charged 4 hours "longer" than usual work time. At $ 100 / hour, this added $ 400 more. The remaining $ 50.68 came from coins, which were billed higher than the MSRP.
He was given $ 2,025 for a repair that capped at $ 1,575. The woman did not know. She just paid the bill and left
How many times do people pay the bill and leave? Almost everything we can do since there is no information available for the car repair customer to properly question a repair bill. In addition, very few even know what questions to ask!
The auto repair industry has been overtaxed for decades – sometimes subtly, sometimes boldly, certainly frequently. The proof for this is overwhelming; Still, there are no easy solutions available for the auto repair customer.
Government agencies can not help. The Business Ethics Office can not do anything. Even the so-called "experts or advocates of auto repair" do not understand the scope and insidiousness of car repair at all levels.
A dealer operates differently from an independent repair shop and a franchise like Midas is unique. Who really knows what is happening in the basement of such a diverse and complex industry?
First, auto repair customers must have access to information on auto repair prices. Without this, they have nothing concrete to determine the right charges. They must also be able to navigate the maze of parts and labor charges for auto repair and maintenance.
Like everything else, information is the key to ensuring fair treatment. Without this, the auto repair customer will continue to "swim with the sharks" without any protection.