"The mistake is human", and this is also true for a hairdresser. There are so many mistakes that we consciously and subconsciously commit in the living room but the important thing is to learn from these failures. Let's take a look at some of the most common mistakes in hairstyling and ways to prevent them from harming our business.
A rule of thumb for creating good practice is to have a consistent work schedule. Set a specific moment for your show and let your customers know; you can of course circumvent the rules in certain situations to ensure customer satisfaction, but in general respect a confirmed schedule. Never scratch your appointment book by giving the impression of being busy or unavailable for your clients. This can send wrong signals and destroy your business during the process.
It is very important to collect feedback from each person's customers. This is probably the only way by which you will know exactly what the customer thinks of your salon and the services offered. Unless you make a big mistake, most customers are reluctant to give their opinion but will do so on a piece of paper. So be sure to place a stack of comment forms on your reception desk and encourage the client to fill them out. Take into account the criticisms and turn them into an opportunity to rectify mistakes and improve your business.
If you want to be treated like a professional, it is important that you dress and behave as such. Most hairdressers make the mistake of dressing up unprofessionally, which gives a bad impression. Instead, dress neatly and professionally, and make sure that your hair is properly styled and properly dressed. Good communication skills are essential in the hairdresser trade and you also tend to make friends here, especially with regular customers. But remember to draw a clear dividing line between work and friendship; Be interactive with your customers, but make sure you do not interfere with them, or in personal relationships that could harm your reputation.
Understand the importance of customer service and explain how it can make or break your business. Make sure your clients receive the proper attention and make sure they feel well and pampered. Hire a good receptionist who can help you make sure that guests feel warm and comfortable before starting service. A neat and friendly atmosphere, friendly staff and good service are the key to winning the trust of the customer. Try to avoid using your cell phone when talking to a customer. if you must do it, be sure to inform the customer by telling him that you will come back soon. Pay attention to the customer instead of talking to other colleagues or doing something else when customers are in the living room.
Taking care of these mistakes, your hairdressing business will grow more and more with your reputation as a hairdresser.