Distance Selling Regulations


The regulations would change the way people buy things for the better. For online marketing, this gives people the feeling of security they needed when they bought on the internet.

Every day, millions of people do some sort of online transaction. If you buy your purchases in the local supermarket or using the ever popular auction sites such as eBay and Amazon. You can literally buy anything and everything by clicking a button.

But what about the risks of fraud? How are we protected when we buy?

Pre-Sale Information

Under the regulations, you have the right to receive complete information about the product or service you are buying before making the decision to do so. ;buy. So, if you are an ecommerce site, it's a good idea, to abide by these rules, to include information such as what the product is, does and what exactly comes with the product or the service you sell.

Written Confirmation

The consumer has the right to receive this information in writing before the end of the sale. Basically, to comply with this regulation everything you need to do after receiving a contact from a potential consumer and provide them with written confirmation about the potential sale by ensuring that basic information such as your name, address, details of their right of cancellation, the conditions of failure and the after-sales process are all included. Beware if these details are not there then the contract is not binding and therefore you, the seller, are not protected.

Cancellation Period

As a standard when selling a product online, you must leave the customer a 7 day cancellation period . This is called the period of reflection and the consumer MUST be aware of it. If this is not the case, as mentioned in the previous point, the contract is not legally binding and you will be in violation of the regulations.

Protecting Payment Cards

One of the scariest things about buying goods or products online is what happens when you use a payment card. The Consumer Protection Regulation 2000 has taken measures to ensure that the consumer can buy safely and that, if fraudulent activity takes place, the consumer would have had the right to cancel any payment without notice. This regulation covers all types of payment cards and not just credit cards.

What the Regulation does not apply to

Although the regulation covers a wide range of people and consumers, it does not apply to everyone or in all situations. If you are doing a business-to-business sale, you are not covered by these regulations.

Other services and sales that are not covered by this regulation include financial services that are sold remotely, the sale of land and auctions involving the auctioneers. These other examples are covered by other laws.

What are the penalties that make these regulations harsh for offenders?

Well, anyone who violates a regulation on distance selling can be sued by the consumer who has suffered. . It is therefore a good idea to comply to avoid a damaged business reputation and serious financial consequences for your business.


The above points are only an overview of the regulations that were put in place to protect the consumer from dubious online transactions and be left out of his pocket . Although these regulations were originally intended to protect the consumer, there are also parts of the regulations that offer protection to the seller. For example, if the goods that were sold are sealed on delivery and the consumer opens them, this automatically removes the cancellation guarantee within 30 days. The same applies to goods that are specified for the consumer and in most cases a transport service.


Source by Chris A Parlor

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