At Baptist Health, quick help is significant. They had a big problem when their Help Desk got too many requests. They needed to fix it.
The Problem: Too Many Requests
The Help Desk at Baptist what is gap health insurance had many tickets to handle daily. These tickets were for things like password resets and fixing software. IT workers were always busy with these tasks and couldn’t work on bigger projects. This made things slow and affected patient care. Many of these tasks didn’t need a human, just a robot. So, Baptist, what is gap health insurance, decided to use AI to help.
The AI Solution
Baptist Health used AI to fix the problem. They built a Chabot with innovative technology. This Chabot helped with small IT tasks and was added to their systems. Employees could talk to the Chabot through Microsoft Teams or the employee portal.
Step-by-Step Plan
The team used three steps to make sure everything went well:
Planning: They looked at the system and found which tasks needed help.
Pilot: They tested the Chabot with a small group of people and made it better based on feedback.
Full Launch: After testing, the Chabot was given to all employees. They got training to learn how to use it.
Results: Things Got Better
After six months, Baptist Health saw significant changes:
The IT workers got 45% fewer tickets.
They answered questions 60% faster.
Employees were 35% happier with IT support.
The Chabot helped after hours, so night workers didn’t have to do as much.
IT workers can now focus on important projects like keeping the system safe.
AI That Feels Like a Human
The Chabot is intelligent. It can understand what people say in different ways and give the correct answers. It also helped solve problems faster by handling tickets without extra steps.
What’s next?
Baptist, what is gap health insurance, is looking for more ways to use AI. They want to use it for things like fixing problems before they happen. The goal is to create a digital system that helps employees and patients.
