After talking and working with thousands of homeowners about home improvement projects, I noticed unhealthy behavior when approaching a home improvement or remodeling project. Often these homeowners have come to our business in search of rescue from a previous contractor or simply want to avoid repeating a bad experience of the past.
All good consumers and business owners want each party to act in good faith in any home improvement project. Unfortunately, home improvement is one of the major industries for consumer fraud and dissatisfaction. Why? While the responsibility of the home renovation industry is largely to blame, there are common mistakes that homeowners make that contribute to their own dissatisfaction. Avoiding these 7 mistakes can mean the difference between a delightful home improvement project and a bad catastrophic dream.
1. Falling in love with the seller: Since most homeowners are not home repair experts, they place a high premium on the seller's reputation and apparent credibility in defining the skill of those who execute the project. Customer dissatisfaction is a certainty when employees or contractors do not meet the expectations of the owner vis-à-vis the seller. When you invite someone to your home for a home improvement or renovation project, make sure that this person is qualified for home improvement projects, not just a commission salesperson whose interest is in you sell more than necessary.
2. Neglecting the safety of your family: Most homeowners would be appalled to learn the criminal record, drug beliefs, sexual offsets, domestic violence or the financial irresponsibility of the common worker in the construction, trade and home services. Although former criminals have the right to work, they have nothing to do with you, where the safety of your family and the security of your property are at stake. Ask to see the process of background checks and background checks of employees of a company to ensure your safety and comfort with those who work at you.
3. Hope to receive excellence without paying for it: From toothpaste to gasoline, shopping at the lowest price may not be a bad idea because many consumer goods are really non-differentiable products. In this case, the quality or performance of the product is not generally affected by the price. The improvement of the home, however, can not be trivialized, since each home is a unique creation, each project is a personalized solution, and each client holds a unique set of expectations. Instead of focusing on the price, look for the greatest value. For most people I meet, the value equals uncompromising craftsmanship, fast service, backed by a solid guarantee, issued by a company that cares about them and their home and has it all. integrity to manage their affairs transparently. Be clear about what you value in a business and do not compromise your standards.
4. Ask the wrong questions: How long have you been in business? Where do you stand? How many technicians do you have? These questions all aim to address the fundamental fear of a homeowner: namely, "Are you ready to take advantage of me?" Unfortunately, they do not reveal the facts that a homeowner needs to make an informed decision Better questions to ask are about liability and compensation insurance for workers, the hiring procedures of their workers (employees vs. contractors) and questions about background screening and testing for workers. These representatives of the company.In addition, it is essential to check the review sites by third parties and the state / local agencies regarding the claims and the legitimacy of the companies or their reputation before any hiring decision Any service company or contractor who does not welcome "hard questions" is not worth your patronage.
5. Placing faith in a pretense References: Would any contractor, ethical or otherwise, intentionally provide you with references other than those that, in his view, would provide a commendation? Therefore, an owner will never have objective reference to a contractor unless they know how to ask for a list of business references – parts that have no interest in telling you anything but the truth. Examples include commercial vendors, materials suppliers, banks, accounting and legal associates or third party reporting agencies such as the Business Ethics Office, Angie's List and Magic Service.
6. Ignore Insurance Coverage: Businesses must provide proof of liability and workplace accident insurance to protect you from both property damage and personal injury. workers participating in the project. Owner's policies do not generally cover such claims and you, as the owner, can be held liable if the company you hire does not have this coverage. Legitimate businesses are proud to show proof of coverage because it costs them a lot of money. Avoid any contractor who does not have such coverage.
7. Insufficient budget allocation: savvy consumers never start a discussion about a home repair project with a price request. Instead, they have studied what a project should cost roughly and remain focused on finding the company that will deliver that project in accordance with their expectations and their budget. Instead of shopping for home improvement services by price, first spend time finding a contractor you can trust.
Then, share your budget with this trusted advisor so that he can help you design a plan to achieve the goals of your project within the limits of your financial constraints. In the end, if a project is poorly done or if the experience of completing it is miserable, any cost reduction by making purchases at the cheapest price turns out useless.