Collaboration is the communication between two or more people connected from anywhere, anytime, to share ideas, build consensus, set direction, and / or accomplish a specified goal. That's what we try to do every day in our professional and personal life. Companies must connect to other businesses and customers. People need to connect to each other. Effective collaboration is only possible when everyone is on the same page.
Here are some reasons why your company must take your collaborative ecosystem seriously:
- Employees spend more than two-thirds of their time connecting and collaborating.
- Nearly 1.9 billion people or 43% of the global workforce will work remotely by 2022
- Nearly fifteen percent of working time is lost. 19659004] About $ 11,000 is lost per employee, per year, because of ineffective communication
The way we collaborate has undergone more dramatic changes in the last twenty years than in the one hundred years who followed the great invention of Alexander Graham Bell. New exciting changes are being introduced and adopted faster than ever before. RSI has always believed that communication is the lifeline of your business and remains committed to helping managers embrace and optimize complex ecosystems.
Convergence of voice and data, huge bandwidth advances and the creativity of industry leaders Cisco, Google, Avaya, Broadsoft, Mitel and many others create massive disruptions in space . The communication has evolved from a point-to-point audio connection to a collection of participants grouping into virtual groups or teams enhanced by voice, video and discussion. Participants can easily meet, collaborate, share complex ideas and designs through presentations, file sharing, screen sharing, or whiteboarding using any device.
Collaboration solutions such as Slack, Cisco Spark, Microsoft Skype for Business / Teams. Google G Suite, Avaya / Spaces Zang and many others force managers to think beyond the company. These solutions respond to the realities of the digital and mobile world of today. People are demanding more of their communication ecosystem. They must be able to access information at any time in secure but flexible workspaces from any device.
Traditional communication providers and several leading competitors offer unified communications as a service (UCaaS) video, chat, meeting, file sharing, planning, etc.)
The communication platform in as a service (cPaaS) is a powerful DIY-based DIY environment that offers the ultimate power to personalize the communication experience. . Many traditional PBX / UCaaS providers now offer truly customizable communication platforms (including Avaya / Zang, Cisco / Spark / Tropo, Genband / Kandy) as well as the Twilio.
The growing popularity of these systems and dozens of other pre Collaborative Design As a Service (SaaS) makes decisions on how to communicate even more complex. The management problem is magnified when solutions are chosen and deployed. The statistics on adoption, customer experience and return on investment are difficult to consolidate and reconcile between the offers of a supplier, not to mention several providers.
The evolution of communication tools has transformed our lives and allowed us to be agile and mobile. Managers no longer need to be linked to their office to act, react and adopt solutions based on real-time concrete quantitative information.
Desktop, hybrid and cloud products for analysis, voice, video, chat, email, meetings and collaboration teams are vital to communication management. Managers need concrete information about their business collaboration ecosystem to monitor adoption, guard against abuse, adhere to compliance standards, ensure network efficiency, optimize the business. customer experience, manage the workforce and boost productivity.